Privacy Policy

Below, we provide information regarding the processing of personal data, as well as the privacy and security practices adopted by PortalZero.

1. What is PortalZero?

PortalZero is an intelligent, cloud-based solution for online traffic filtering, designed to protect your website from unwanted access, such as bots, spying tools, competitors, and other types of harmful traffic.

Its purpose is to ensure that your audience is composed solely of real and relevant visitors, directly contributing to the performance, security and success of your online business. With easy integration and no need for local installation, our technology delivers more control, reliability and efficiency for your digital presence.

2. About This Privacy Notice

This Notice aims to present, in a clear and accessible way, the main guidelines to help you, the user, understand how our services operate and to use them securely and consciously. By continuing to browse and use the platform, we understand that you agree with the guidelines set forth herein.

It is crucial that you understand the purpose behind the use of your personal data, how we protect your privacy and security and that your rights are respected at every stage of your interaction with PortalZero.

3. Key Terms for Better Understanding

• Data: Information that may or may not identify a person or company, including anonymized data or statistics.
• Personal Data: Information that identifies or can identify a person.
• Data Subject: The individual to whom the personal data refers, also referred to in this document as the User or Client.
• Cookies: Small files stored on your device. Cookies are used to record information about your usage of the Site, the platform or visited links.
• Processing: What we do with personal data, such as collecting, using, storing, modifying, deleting, among others.
• Consent: The clear and informed permission given by a person for their personal data to be used for a specific purpose.
• Legal Bases: These are the legal rules that allow the use of personal data.

4. What Personal Data is Collected and for What Purpose

4.1. Website Users

When browsing PortalZero pages, you may come across optional forms intended for specific purposes, such as requesting a commercial contact, submitting questions to our team, or registering for one of the available plans. In these situations, we may collect basic personal identification and contact data to fulfill your request.

4.2. PortalZero Clients

To complete your registration on our platform, we request the following personal data:

• First name;
• Last name (optional);
• Phone number;
• Country;
• Email.

The personal data provided by you is essential to ensure full access to the platform's functionalities. Additionally, we may use your data to comply with applicable legal, tax and regulatory obligations.

4.3. Cookies

We automatically collect browsing information through cookies to enhance your experience on our website and platform. This data helps us understand how users interact with our pages, identifying usage patterns, access times, technical performance, potential failures and other interactions.

4.4. Monitoring and Use of Logs

PortalZero collects and processes browsing data, usage metrics, and records of actions performed on the platform, known as logs, to ensure proper application performance, identify and prevent technical failures, abuse, and fraudulent activities, improve features and user experience, and ensure compliance with contractual terms and applicable law.

4.5. Session and Geolocation Data

When you log in to the Platform, we automatically collect session data including your IP address, browser type, operating system, and approximate geographic location (city and country) derived from your IP address. This data is used to:

• Display your active sessions and their locations in your account settings;
• Detect unauthorized access to your account;
• Improve security through geographic anomaly detection.

This data is stored as long as the session remains active and is deleted when you revoke the session or it expires.

5. Legal Bases for Using Personal Data

PortalZero collects and processes Personal Data only when it has a legal basis that properly justifies and supports such activity. The legal bases include:

• Consent: Provided expressly at the time of data collection. Consent may be withdrawn at any time, which may impact the functioning of certain features.
• Contract Execution: Processing activities necessary for the provision of contractually established services.
• Legitimate Interest: PortalZero may process data when necessary to protect its own or third-party legitimate interests, such as continuous improvement of services, fraud prevention, and platform security.
• Compliance with Legal Obligations: Whenever data processing is necessary to fulfill legal or regulatory obligations.

6. Sharing of Personal Data

Your personal data may be shared with partners essential to the operation and maintenance of the platform, such as payment platforms, hosting providers, technical and operational support, and integration with communication tools. All sharing will be carried out in accordance with best information security practices and in compliance with applicable legislation.

Additionally, data may be shared with public authorities and competent agencies whenever necessary to comply with legal obligations or judicial or administrative orders.

7. Contact and Support

Please use the support chat available on the platform to contact PortalZero. If you have any questions or issues while using the platform, our support team is available and ready to assist you at support@portalzero.app.

8. User Rights

At any time, the User has the right to exercise the following rights:

• Confirmation of Processing: Confirm whether your data is being processed and understand how it is being used.
• Access to Data: Access the personal information we hold about you.
• Data Correction: Request the correction of incomplete, incorrect, or outdated data.
• Anonymization, Blocking or Deletion: Request the anonymization, blocking, or deletion of data when unnecessary or excessive.
• Information on Sharing: Be informed about which third parties your data has been shared with.
• Withdrawal of Consent: Withdraw your consent at any time.
• Review of Automated Decisions: Request the review of decisions made solely by automated systems.

9. Storage and Deletion of Personal Data

Users may, at any time, request the deletion of the information provided or collected by PortalZero. Once the request is made, all data related to interactions will be permanently deleted, with no possibility of recovery.

Other data linked to the account, except those necessary to comply with legal and tax obligations, will be deleted within 90 days.

10. Security Measures

PortalZero is committed to adopting the technical, administrative, and legal measures necessary to ensure effective protection of collected data. We apply access segmentation so that data is only accessed by employees and partners who genuinely need the information to perform their duties.

11. International Data Transfers

Your data may be processed in servers located outside of Brazil. In such cases, PortalZero ensures that appropriate safeguards are in place, in compliance with the LGPD and applicable international data protection regulations, including the use of standard contractual clauses or equivalent mechanisms approved by the Brazilian National Data Protection Authority (ANPD).

12. Validity and Updates

This Privacy Notice remains valid indefinitely, as long as PortalZero's platform and website remain active and available for use. We may update this document periodically. When updates are made, you will be notified in advance.

13. Final Provisions

Our commitment with this Privacy Notice is to ensure full transparency regarding the processing of your personal data. If you have any questions or need support, our team is always available to assist you at support@portalzero.app.